Privacy Policy
Last updated 9 June 2026
This is a template for demonstration; review with a legal professional before launch.
This policy explains what personal information MoboSale collects, why we collect it, and how we keep it safe. We've written it in plain English so you always know where you stand. If anything is unclear, email us at hello@mobosale.com and we'll be happy to help.
Who we are
MoboSale is a UK-based retailer of refurbished smartphones. When this policy talks about "we", "us", or "our", it means MoboSale. We are the data controller responsible for the personal information described here.
If you have any questions about your data or this policy, you can reach us at hello@mobosale.com.
Information we collect
When you place an order or get in touch, we collect the details you give us, such as:
- Your name, email address, and phone number
- Your billing and delivery addresses
- Your order history and any messages you send us
We do not store full card numbers. Payments are handled securely by our payment provider, who takes your card details directly.
We also collect limited technical data automatically, such as your device type, browser, and how you use the site. This helps us keep MoboSale running smoothly and improve it over time. See our Cookie Policy for more on this.
How we use your information
We use your information to:
- Process your order, take payment, and arrange delivery
- Send you order updates, tracking, and receipts
- Handle returns, refunds, and warranty claims
- Answer your questions and provide customer support
- Keep the site secure and prevent fraud
- Improve our products, service, and website
We will only send you marketing emails if you have asked us to, and you can unsubscribe at any time using the link in any marketing email.
Lawful basis for using your data
Under UK data protection law, we need a lawful basis to use your personal information. Depending on the situation, we rely on:
- Performance of a contract: to process and deliver the order you've placed with us.
- Legitimate interests: to run and improve our business, keep the site secure, and prevent fraud, in a way that doesn't override your rights.
- Legal obligation: to keep records we're required to keep, such as for tax and accounting.
- Consent: for marketing emails and non-essential cookies, where you've given us permission. You can withdraw consent at any time.
Sharing your information
We never sell your personal information. We only share it with trusted partners who help us run MoboSale, and only with the data they need to do their job. These include:
- Payment providers who process your payment securely
- Couriers and delivery partners who get your order to you
- Technology providers who host our website and tools
We may also share information if the law requires it, for example to comply with a legal request or to protect our rights. Any partner who handles your data must keep it secure and use it only for the purpose we've agreed.
Cookies
Like most websites, MoboSale uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used.
You can read the full detail, and learn how to manage your choices, in our Cookie Policy.
How long we keep your information
We keep your personal information only for as long as we need it. Order and transaction records are kept for as long as required to support your purchase, handle returns or warranty claims, and meet our legal and accounting obligations, which is normally up to six years.
When we no longer need your information, we securely delete or anonymise it.
Keeping your data safe
We take sensible steps to protect your information from loss, misuse, and unauthorised access. That includes using secure connections, limiting who can access your data, and working only with reputable partners.
No system is ever completely risk-free, but we work hard to keep your information secure and to act quickly if anything goes wrong.
Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Ask us to correct anything that's wrong
- Ask us to delete your information, where we don't need to keep it
- Object to or restrict how we use your information
- Ask for a copy of your data in a portable format
- Withdraw consent for marketing or non-essential cookies at any time
To exercise any of these rights, email us at hello@mobosale.com. We'll respond within one month. If you're unhappy with how we've handled your data, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time as our service changes or the law evolves. When we make significant changes, we'll update the date at the top of this page.
Contact us
If you have any questions about this policy or your personal information, please email us at hello@mobosale.com. We're always happy to help.