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Help centre
Answers to the questions we hear most. Still stuck? Email hello@mobosale.com.
Orders & delivery
How long does delivery take?
Can I track my order?
Where do you deliver?
How much does delivery cost?
Can I change or cancel my order after placing it?
Returns & warranty
What is your return policy?
How do I return an item?
When will I get my refund?
What does the 12-month guarantee cover?
How do I make a guarantee claim?
Condition & MoboCheck
What do the condition grades mean?
What is MoboCheck?
What does the 90-point check cover?
How do you check battery health?
What's included in the box?
Payments
What payment methods do you accept?
Is it safe to pay on MoboSale?
Do you offer instalments or pay-later options?
Will I be charged any hidden fees?
Do prices include VAT?
Your account
How do I track an existing order?
How do I update my delivery or contact details?
I haven't received an order confirmation — what should I do?
How do I contact MoboSale?
Where can I learn more about how MoboSale works?