Question 1

How long does delivery take?

Accepted Answer

We dispatch orders within 1–2 working days, and most phones arrive within 3–5 working days of being sent. As soon as your order is on its way, we'll email you so you know exactly when to expect it.

Question 2

Can I track my order?

Accepted Answer

Yes. Once your phone is dispatched, we'll send you a tracking link by email so you can follow its journey to your door. If you can't find the email, check your spam folder or get in touch at hello@mobosale.com and we'll resend it.

Question 3

Where do you deliver?

Accepted Answer

We deliver across the UK mainland. If you're not sure whether we can reach your address, just ask at hello@mobosale.com before you order and we'll confirm.

Question 4

How much does delivery cost?

Accepted Answer

Delivery costs are shown clearly at checkout before you pay, so there are no surprises. We keep things simple and honest — the price you see is the price you pay.

Question 5

Can I change or cancel my order after placing it?

Accepted Answer

If your order hasn't been dispatched yet, email us at hello@mobosale.com as soon as you can and we'll do our best to update or cancel it. Once a phone is on its way, you can still return it under our 30-day return policy.

Question 6

What is your return policy?

Accepted Answer

You have 30 days from the day your phone arrives to change your mind. If it's not right for you, send it back in the condition you received it and we'll arrange a refund. Buying refurbished should feel safe, so there's no pressure to keep something that isn't working out.

Question 7

How do I return an item?

Accepted Answer

Email hello@mobosale.com with your order number and we'll guide you through the simple return steps. Please make sure the phone is reset and includes everything it came with so we can process your refund smoothly.

Question 8

When will I get my refund?

Accepted Answer

Once we receive your returned phone and check it over, we'll process your refund to your original payment method. Refunds are usually completed within a few working days, depending on your bank or card provider.

Question 9

What does the 12-month guarantee cover?

Accepted Answer

Every phone comes with a 12-month guarantee covering faults that aren't caused by accidental damage or normal wear. If something stops working as it should within that time, we'll repair, replace, or refund it. It's our way of standing behind the quality of every device we sell.

Question 10

How do I make a guarantee claim?

Accepted Answer

Just email hello@mobosale.com with your order number and a short description of the issue. We'll talk you through the next steps and sort it out as quickly as we can — no jargon, no runaround.

Question 11

What do the condition grades mean?

Accepted Answer

We grade every phone honestly so you know exactly what to expect. Our grades run from Brand New and Pristine through Excellent, Great, Good, and Fair — the higher the grade, the closer it looks to new. Every grade is fully working and carefully tested. You can see how each grade is defined on our MoboCheck page.

Question 12

What is MoboCheck?

Accepted Answer

MoboCheck is our certification process. Before any phone reaches you, it passes a rigorous 90-point check covering functionality, security, sensors, screen, battery, and cosmetics. It's science, not guesswork — learn more on our MoboCheck page.

Question 13

What does the 90-point check cover?

Accepted Answer

Our 90-point check tests everything that matters: power and charging, buttons, cameras, speakers, microphones, Wi-Fi, Bluetooth, cellular, sensors, screen quality, battery health, and more. We also run a certified data wipe and authenticity checks. The full breakdown lives on our MoboCheck page.

Question 14

How do you check battery health?

Accepted Answer

Battery health is part of our MoboCheck process. We measure each battery's remaining capacity and charging behaviour so it holds up to everyday use. Where battery health is shown on a product, that figure reflects what our testing found. See our MoboCheck page for more on how we test.

Question 15

What's included in the box?

Accepted Answer

Each phone arrives cleaned, reset, and ready to use, with a compatible charging cable. Specific contents are listed on the product page, so you'll always know what comes with your device before you buy.

Question 16

What payment methods do you accept?

Accepted Answer

You can pay securely with all major debit and credit cards at checkout. The accepted options are shown when you complete your order.

Question 17

Is it safe to pay on MoboSale?

Accepted Answer

Yes. Your payment details are handled through a secure, encrypted checkout and we never store your full card information. Buying with confidence is part of the deal.

Question 18

Do you offer instalments or pay-later options?

Accepted Answer

Not at the moment — orders are paid in full at checkout. Refurbished phones already cost far less than buying new, so you save from the start. If that changes, we'll make it clear at checkout.

Question 19

Will I be charged any hidden fees?

Accepted Answer

No hidden surprises — honest pricing is one of our core values. The price you see at checkout, including any delivery cost, is exactly what you'll pay.

Question 20

Do prices include VAT?

Accepted Answer

Yes. The prices shown include VAT where it applies, so the total at checkout is the full amount due. If you need a VAT receipt, email hello@mobosale.com and we'll help.

Question 21

How do I track an existing order?

Accepted Answer

Use the tracking link we email you when your phone is dispatched to follow its progress. If you can't find it, email hello@mobosale.com with your order number and we'll point you in the right direction.

Question 22

How do I update my delivery or contact details?

Accepted Answer

If your order hasn't shipped yet, email hello@mobosale.com as soon as possible and we'll update your details for you. We're happy to help make sure your phone reaches the right place.

Question 23

I haven't received an order confirmation — what should I do?

Accepted Answer

First, check your spam or junk folder, as confirmation emails sometimes land there. If it's still missing, contact us at hello@mobosale.com with the name and email you used and we'll confirm your order.

Question 24

How do I contact MoboSale?

Accepted Answer

The quickest way to reach us is by email at hello@mobosale.com. Whether it's a question about a phone, an order, or a return, we're here to help and aim to reply promptly.

Question 25

Where can I learn more about how MoboSale works?

Accepted Answer

Take a look at our MoboCheck page to see how we certify every phone, and our blog for buying guides and the story behind refurbished. We keep things clear and simple so you can buy smart and waste less.

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